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Terms & Conditions

TERMS AND CONDITIONS

Please read the following information carefully before using the site. The access to and use of the site are governed by these legal Terms and Conditions.

Your use of the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.

ORDERING ONLINE

Payments online will be requested securely through either Stripe or PayPal, which easily accepts Visa, MasterCard, American Express, Apple Pay and other Credit and Debit Cards. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly and we can process your order over email or telephone. Bank details for payment by bank transfer and cheque, to the bank account of Olivia Creber Limited can be arranged by contacting Olivia directly.

Prices shown on this site are in GBP (Great British Pounds) and inclusive of VAT. We reserve the right to change prices at any time without prior notice to you.

All orders are subject to acceptance and availability of goods ordered. Olivia Creber Ltd reserves the right to refuse an order at any time.

PAYMENT TERMS

All products remain the property of Olivia Creber Limited until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment of fees are acknowledged before confirming the purchase.

Payments online will be requested through either Stripe or PayPal, which easily accepts Visa, MasterCard, American Express, Apple Pay and other Credit and Debit Cards. Bank details for payment by bank transfer and cheque to the bank account of Olivia Creber Limited can be also arranged by contacting Olivia directly.

For bespoke and custom orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order.

POSTAGE & DELIVERY INFORMATION

All jewellery is handmade by Olivia in her West Sussex Studio. Most items will be dispatched within 2-5 working days, but larger pieces, ring orders or special commissions can take longer. Maximum delivery time is 8 weeks if the item has been made to order, Olivia will inform you if that is the case.

Online purchases are subject to a postage and packaging charge, the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, this is a next-day service and a signature is required on delivery, insured up to £500, and for more valuable items insured up to £2500, and finally for other countries we use a reliable international courier service.

International delivery is the responsibility of the postal service in the destination country and Olivia Creber Limited cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges, import duties or tax sales outside of those charged are the sole responsibility of the customer. You will be provided with a tracking number for your order when it is dispatched.

If you require an item for a specific date, please contact Olivia directly and she will do her best to accommodate your requirements.

SALES OR RETURN

We hope that you will be absolutely delighted with your Olivia Creber Jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange within 30 days of purchase. Alternatively we will refund a sale made through this website only if it is returned to us and received unworn, in perfect condition, and with the original packaging within 14 working days of your receipt of the order.

Please inform Olivia of your intention to return items in writing by email.

Any items that have been specially commissioned, customised or personalised cannot be returned. All sales are final for any items purchased at a reduced price and no exchanges or refunds will be made on these sale items.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Returning postage is at the expense of the customer. Please note that the cost of shipping is not refundable.

As with all fine jewellery, stone settings should be checked occasionally. If there is movement please return to us to fix. Utmost care has been taken to set stones securely however Olivia Creber Limited is not responsible for the loss of stones after purchase. Please note that due to the unique nature of all of our stones, we cannot guarantee an identical replacement for any lost stones, though we will endeavour to find as similar a match as possible.

FAULTY OR DAMAGED GOODS

If your jewellery arrives faulty, or damaged you must inform Olivia within 7 days of delivery and she will assist in resolving any issues as quickly as possible. Wilfull, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

As with all fine jewellery, stone settings should be checked occasionally. If there is movement please return to us to fix. Utmost care has been taken to set stones securely however Olivia Creber Limited is not responsible for the loss of stones after purchase. Please note that due to the unique nature of all of our stones, we cannot guarantee an identical replacement for any lost stones, though we will endeavour to find as similar a match as possible.

ORDER CANCELLATION

Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact Olivia directly via email.

SIZING

When ordering rings it is the customer’s responsibility to ensure that they have ordered the correct size. If you cannot visit Olivia’s studio for an accurate fitting, most jewellery stores can provide this service. For advice on sizing please contact Olivia directly and she will be happy to assist.

SECURITY

All transfers conducted through Olivia Creber Limited are handled and transacted through Stripe and PayPal, third party dedicated gateways, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over industry standard SSL (Secure Sockets Layer) encryption technology.

WEBSITE CONTENT

We aim for our photographs, descriptions, sizes and colours to be as accurate as possible, however slight variations may occur between pieces. Each piece is handmade by Olivia, and therefore unique. We cannot guarantee you will receive an item identical to the image shown online. Exact metal forming and sizes of stones shown is a guide only. Stone and metal colours may vary and sizes are accurate within reason. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility.

Images may not be actual size. Please refer to individual product dimensions and photographs on model provided for the actual size and scale of each item.

COPYRIGHT

The Design Rights and Copyrights remain the sole property of © Olivia Creber Ltd. This includes all text, photographs, images, and graphics. All jewellery designs featured on this site are the property of Olivia Creber Limited.

Prices are correct at the time of publication. Olivia Creber Ltd reserves the right to review her prices at anytime. These terms and conditions can be changed or modified at any time.

CONTACT DETAILS

Olivia Creber Limited
olivia@creber.org
07956288886